Scanner Troubleshooting

Troubleshooting Scanner

 

This document provides information on how to detect and correct problems you might encounter while using your scanner. It includes the following topics:

  • Restarting Raptor Client Service

  • Applying ActiveX Settings in Internet Explorer

  • Applying ActiveX Settings in Mozilla Firefox

  • Calibrating Scanner

  • Assembling Scanshell 800DX Calibration Sheet

Restart Raptor Client Service

Restarting the Raptor service may resolve scanner issues and clear error messages. The following are common error messages that may be resolved by restarting the Raptor Client Service:

  • Raptor Services is restarting, please try again in 30 seconds.

  • No active scanner found.

  • Scanshell 800DX LED light not on (green)

Perform the following procedure to restart the Raptor service (Raptor Technologies Vsoft Client Service).

  1. Close the Raptor application by selecting EXIT from inside the application.

  2. Remove the power cable from the back of the scanner, wait 10 seconds, and then plug the cable back into the scanner.

  3. Use one of the following methods to restart the service.

From the Raptor Technologies Service Manager:

  1. On the Windows desktop, click Start > All Programs > Vsoft > Service Manager.

  2. Click Restart.

From Windows Services:

  1. On the Windows desktop, click Start and type services.msc into the search programs and files text box.

  2. Press Enter on your keyboard or click the search icon.

  3. On the Services window, select Raptor Technologies Vsoft Client Service in the list of services, and then click Restart the service.

Applying ActiveX Settings in Internet Explorer


Internet Explorer v7 or later should be configured to enable Active X settings on each machine that accesses Raptor or in overall domain policies.

Perform the following procedure to configure Internet Explorer.

1. In Internet Explorer, click Tools > Internet Options.

2. On the Internet Options dialog box, click the Security tab.

3. Click Trusted Sites > Custom Level.

4. On the Security Settings dialog box, scroll to Initialize and script ActiveX components not marked safe for scripting and select the Enable option.

 

5. Scroll to Miscellaneous> Access data sources across domains and select the Enable option.

 

6. Click OK.

7. On the confirmation dialog box, click Yes to confirm that you want to change the settings for this zone.

8. On the Internet Options dialog box, click Apply > OK.

9. Close Internet Explorer and then reopen it to complete the procedure.

Applying ActiveX Settings in Mozilla Firefox

If you are using Mozilla Firefox v13 or later, you must configured the following settings to print and scan in Raptor.

  1. In Firefox, click the Open menu in the upper right-hand corner and then select Options.

 

  1. On the Options dialog box, click the Advanced icon in the menu bar.

  2. Click the Certificates tab and then click View Certificates.

  3. Click the Servers tab.

  4. Click Add Exception, and then enter https://localhost:8003 in the Location text box.

  5. Click Get Certificate.

  6. Select the Permanently store this exception check box and then click Confirm Security Exception.

  7. Click OK twice to exit the dialog boxes.

Calibrating Scanner

Calibrating the scanner ensures optimum performance when scanning visitor identification cards. Perform the following steps to calibrate the scanner.

  1. Locate the scanner card that was shipped with the scanner.

If you are unable to find the card, you can download and print a new one using the link below for the type of scanner you are using:

(See Scanshell 800DX Calibration Sheet Assembly)

  1. Use one of the following methods to launch the Scanner Utilities and calibrate the scanner.

Launch Scanner Utilities from Start Menu

  1. On the Windows desktop, click Start > Programs/All Programs > vSoft > Scanner Utilities.

  1. Insert the calibration card into the scanner and click Calibrate on the Scanner Utilities dialog box.

 


 

Launch Scanner Utilities from Raptor Home Page

  1. Log into the Raptor system.

  2. On the Home page under Shortcuts, click My Profile.

  3. On the My Profile page, click Scanner Utilities in the upper right-hand corner of the screen.

  1. Insert the calibration card into the scanner tray, as shown on the Scanner Utilities dialog box, and click Calibrate.

Note: You must place the calibration paper in the tray before you click Calibrate.

 

The calibration normally takes approximately 10 to 30 seconds, depending on the scanner model.

  1. If the calibration goes too fast (calibration card passes straight through scanner), then re-insert the calibration card and click Calibrate again.

  2. Once the calibration has completed, click Close to exit the program.

 

 

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