Raptor Client Portal

Welcome to the Raptor client portal!

Here you have access to our knowledge base, including how-to instructions and training information. We also have a new ideas forum, please take the time to vote for your favorite idea and let us know what is important to you.



Knowledge Base

  1. Back to School Checklist 

    1. Raptor's System Requirements
    2. Raptor's Network Configuration Settings
    3. How To Install Raptor
    4. Configuring Internet Explorer
    5. Configuring Firefox Settings
  2. Getting Started 

    1. How Does Raptor Work?
    2. Understanding Alerts
    3. Understanding User Levels and Permissions
    4. Training Webinars
    5. Installing Raptor
  3. Install and Set Up 

    1. Raptor System Requirements
    2. Network and Browser Configuration
    3. Downloading the Raptor Software
    4. Installing Raptor's Setup File
    5. Kiosk Set Up
  4. Administrative Features 

    1. Managing Raptor User Accounts
    2. Creating and Deleting Raptor User Accounts
    3. Managing Alert Notifications
    4. Private Alerts
    5. InstaAlerts
  5. Best Practices and Tips 

    1. Sign out multiple students to one parent
    2. Event Batch Printing
  6. Barcode Reader 

    1. Programing Cipher Lab Barcode Scanner
  7. FAQ 

    1. Data FAQ
  8. General Troubleshooting 

    1. Running Diagnostics
    2. Printer Troubleshooting
    3. Scanner Troubleshooting
    4. Locked Out of Raptor?
    5. Error: No license found
  9. Invoice & Payments 

    1. Payment Address
    2. Why was my check returned?
  10. Printer Help 

    1. Maintaining Your Printer
    2. Clearing a Label Jam
    3. Adjusting Printer Brightness
    4. Correcting Print Quality and Blank Labels
  11. Release Notes 

    1. Raptor Setup File 10.10.08.06 - Release Notes
    2. vSoft 5.47 - Release Notes
    3. Raptor Setup File Version v10.08.11.02 - Release Notes
    4. vSoft 5.46 - Release Notes
    5. vSoft 5.43 - Release Notes
  12. Scanner Help 

    1. Maintaining Your ID Scanner
    2. Calibrating the Scanner
    3. Replacing the Scanner Calibration Card
    4. Cleaning the Scanner
    5. Proper Scanning Methods
  13. Student Information Systems Integration 

    1. PowerSchool Integration
  14. Volunteer 

    1. Applying to Become a Volunteer
    2. Virtual Volunteer Accounts
  15. All articles 

    1. Maintaining Your ID Scanner
    2. CamScan gives error after PC goes into Stand By or HIbernation
    3. Sign out multiple students to one parent
    4. Wrong letters and numbers after scanning the license
    5. Student Private Alerts
    80 articles 

Feedback and Knowledge Base